Identifying and involving stakeholders
With regard to both organisations and societal issues, more complex issues can only be addressed with the participation of various interest groups, stakeholders or knowledge carriers.
This requires tailor-made processes and the necessary process competence to identify and involve relevant groups.
Developing solutions by consensus
Involvement must not remain an end in itself. It is a matter of collecting the positions in the range of opinions, aggregating them and systematically introducing them into the process. Only in this way can a jointly pursued plan and/or a solution developed by consensus emerge from various particular interests. The more sensitive or controversial the topic is, the more sensitive and sometimes even comprehensive such a process must be monitored.
- Together with our customers, we bring expert and process knowledge together.
- We develop tailor-made process solutions together with our customers.
- We combine group, individual and digital formats into coherent overall concepts.
- We understand our role as process facilitators who help our customers to shape participation and involvement in a goal-oriented and appreciative way.
- We use different and tailor-made methods and are experienced in initiating, structuring and leading joint reflection processes to a result.
- We work sensitively and appreciatively.
- We want to shape participation in a resource-saving way and use the time of all participants effectively.
A specific example
Our experience of recent years has shown that the successful integration of refugees can only succeed in a coordinated approach of the various actors and stakeholders involved. With this goal in mind, we have supported a process in which the various actors in the administrative districts of a federal state were able to discuss and clarify their roles and interfaces. For this purpose, model processes were developed and jointly adopted in participatory workshops and interviews for all relevant fields of action. This not only contributed to a new understanding of the respective roles, but also led to a coordinated approach. Our process support has thus contributed to the fact that previously isolated actors have been able to develop overall municipal concepts, which today help to ensure that integration can succeed right from the start.